terms and conditions

Terms and Conditions for Grays Kennels, Carlisle, Cumbria.

Animal Boarding Establishment Act 1963

Grays Kennels fully comply with the above legislation in respect of accommodation, feeding exercise and comfort. All reasonable precautions are taken to prevent and control the spread among animals of infectious or contagious diseases including isolation facilities. Contingency plans are in place to protect the dogs in the event of fire or other emergencies.

It is respectfully requested the no dog known to be suffering from an infectious or contagious disease is brought into the kennels. Dogs must have been inoculated against Parvo virus, Distemper, Hepatitis, Kennel Cough and Leptospirosis. Valid veterinary certificates must be available for inspection by kennel staff.

Despite Grays Kennels, and owners of dogs taking precautions there is always the risk that, for some diseases such as Kennel cough, those precautions are not guaranteed to prevent infection due to the varied nature of the disease. In our experience the inoculation ameliorate the effects of the infection. Please discuss this issue with your veterinary surgeon for peace of mind.

Our kennelling and exercise facilities are second to none. Grays Kennels staff are well paid and motivated. We do our best. It would be appreciated if owners would check out our facilities to satisfy themselves that our arrangements are appropriate for their dogs.

Boarding Rates ( daily )

Arrivals and departures must be within our opening times unless by prior arrangement. Monday to Saturday 9:00am-12pm + 1:00pm-6pm. Sunday 9:00am-11:00am + 3:00pm-5:00pm.

Please see our kennels page for our latest boarding rates. Rates are levied from arrival date or collection from owner, up to and inclusive of departure date or delivery back to the owner. Accounts must be settled in full before the return of any pets. Once a booking is made then a place is held for that dog for the arranged dates. Should this need to be cancelled then this must be done a minimum of two weeks prior to the booking.

Grays Kennels reserve the right to re-home any dog not collected within 28 days of the agreed collection date unless prior agreement has been reached. ( Every effort will be made to come to a reasonable arrangement prior to taking this action as a last resort.) Owners will remain liable for full fees up to such time as the dog / dogs have been successively re-homed or collected by the owner. We deem failure to pay and / or failure to uphold bookings very seriously and payment will be sought through legal channels.


Should you be unable to collect your dog in person then a representative must bring proof of identity and full payment before any dog will be handed over. Should this be the case then please notify us in advance. A signed letter from the owner will suffice. Should a dog have aggressive tendencies then a muzzle must also be provided. While toys are great to help dogs to settle and give a sense of home, all toys, leads and collars are left at owner’s risk.

Privacy Policy Overview

Grays Kennels is strongly committed to protecting the privacy of its website users and customers. We have written this privacy policy to outline the specific information we collect, how we use this information, and what options you have in sharing this information with us when you visit our site. Protecting your privacy is a significant part of our commitment to providing you with a high quality browsing experience.

Information Collection and Use

We are the sole owner of the information collected on this site. We will never sell, share, or rent this information to others... ever. Grays Kennels collects information from our users at several different points on our website.


For a user who wishes to make a booking, please note we do accept bookings by email. You can use our contact page to enquire about specific availability on certain dates or for any other questions you may have. Please telephone us for bookings. Landline:- 01228 711119


This web site contains links to other sites. Please be aware that Grays Kennels is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by Grays Kennels. Security This website takes every precaution to protect our user's information. When users submit sensitive information via the website, your information is protected both online and off-line.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on this page so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.

Your Feedback

At Grays Kennels, your privacy is extremely important. If you have any questions about the privacy statement, the practices of this site, or your dealings with us, please contact us and let us know. Thank you.