Customer queries

Q: How do I choose a good boarding kennels for my dog and what main points should I take into consideration?

A: There are many points to consider when looking for good dog boarding kennels, the nearest or the cheapest should not be your main deciding factor. Here are some things that you should be looking for.

( 1 ) Friendly and knowledgable staff who genuinely take an interest in your dog.

( 2 ) Clean, well lit and well ventilated kennels in a strong secure building.

( 3 ) Not sited on or near a main.

( 4 ) Where you know that your dog will be walked and played with at least twice each day.

( 6 ) Where owners can have a good look round to see for themselves wheret they will be leaving their dog and get any other questions answered. When looking round, the dogs in the kennels will let you know what they think of their stay

Q: My dog has never been in boarding kennels before. Will she be alright?

A: New boarders quickly get used to the routine. During the first few days, we watch all newcomers especially carefully to ensure they are eating and contented. If you are worried how your dog will adapt to boarding, we suggest an overnight trial stay.

Q: Can I visit your Kennels to see for myself the conditions my dog will be staying in?

A: Yes, we welcome owners and are happy to accompany them on a guided tour of our premises and to answer any questions that they may have.

Q: How old does my dog have to be to board?

A: As long as they have had all of their inoculations and do not have a contagious disease such as Kennel Cough they will be welcome at the kennels.

Q: What vaccinations does my dog need to stay at Grays?

A: Dogs must have been inoculated against Parvo Virus, Distemper, Hepatitis, Leptospirosis and Kennel Cough.

Q: What is kennels cough and is it life threatening?

A: Kennel cough is just like the common cold virus for dogs. Having had the vaccination it is still possible for them to pick it up though they will most likely only have a tickly throat for a few days instead of a chesty cough.

A healthy dog will nearly always recover without veterinary treatment but it can be more serious old or otherwise unhealthy dogs.

Q: How much exercise will my dog have during boarding?

A: All dog boarders are taken out to special concreted runs first thing in the morning. Some dogs will only perform their toilet on grass or gravel runs and these are provided too.During the day all dogs are twice given the freedom of secure lawned fields and friendly dogs are provided with playmates. Last thing at night all dogs are allowed out again. We also have 25 acres of fields and woodlands where bidable dogs can have an extended gallop.

Q: My dog has special food and/or is on medication. Can I be sure he/she will get the food he/she likes and be given his/her medicines?

A: All special dietary and medical needs are noted from the boarding form you fill out and our staff makes sure these are administered daily, or as specified. Please bring special diets or medication with your pet, both clearly labelled. Medication should be in veterinary dispensed containers with your dog’s name on it. Dietary and medicinal needs are recorded on white boards in the kennel kitchen to ensure all requirements are met.

Q: What can I bring with my dog to make him/her feel at home?

A: We encourage our boarders to bring their favourite toys with them. Grays kennels really care about your dog’s welfare and will ALWAYS use the comfort items you provide – and we will prompt you to bring them! Providing your dog’s own bedding, toys and chews, plus something you have worn and smells familiar, will help your dog to relax and settle in. We all know what an amazing sense of smell dogs have – don’t deprive them of such a simple gift.

Q: What if my dog is taken ill while he/she is staying with you?

A: We have 24 hour access to the local vet and in the unlikely event of illness; your pet will receive immediate veterinary attention. We will also liaise with your own vet for matters of ongoing treatment. Also, and very importantly your dog will be seen individually when being taken out to the runs/ fields at least 4 times a day when any problems will be quickly picked up.

Q: Will my dog be safe at Grays?

A: The boarding kennels are fully secure. The Kennel site is attended 24 hours a day, 7 days a week and entry to the kennels is only allowed when being accompanied by a member of staff. Only the very best dog friendly products)are used by us.

Q: My dog loves attention. Will he/she be stroked and played with while boarding?

A: Yes all our boarders have lots of human contact while they are staying with us. Outdoor play sessions and countryside walks twice daily or to the owners wishes.

Q: Do you offer collection and / or delivery?

A: Yes, please contact us to arrange suitable times and location. Phone; 01228711119

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